Free from UK landlines. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Monday - Friday. Want to write to us? In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. There are no limits to what people can do when they connect. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Or ring us on : 0800 672 331 Register a complaint Contact We aim to respond to your email within 48 hours - excluding weekends. Broadband & internet BTnet Sometimes we can identify and fix a fault at the same time. You'll get a PDF file to keep and print out. Be confident about transforming your business. We always aim for 100% target availability, but sometimes things do go wrong. Mobile costs may vary. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. Compare leased line pricing and find the best fit for your business. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. BTnet Express From 50Mbps Ideal for smaller businesses The BT Business app is the easiest and smartest way to manage your BT Business account on the go. Search The Phone Book from BT to find contact details of businesses across the UK. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Sharing files. Small and medium businesses Got up to 250 employees? Get answers to all your questions here. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. Change your UK billing address. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Mobile costs may vary. Adjust your speeds to align with your needs: it's internet that grows with you. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. We're one of the world's leading communications services companies. Click on the button below to track the parent order. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. Dont miss our hassle-free ways to help yourself. If the system doesn't recognise what you've said, you will be able to choose from the options menu. BT broadband complaints. When people connect, there's no limit to the good they can do. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Its quick, easy and available 24/7. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. That looks like a residential order number rather than a Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. Get a 200Mbps leased line for 299/month (ex VAT). If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h Requesting a copy bill Check service status We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Suitable for smaller businesses who need more than what broadband can offer. However, a well-designed system should route a customer to the right person. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news Cookies used for marketing and advertising purposes. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Search The Phone Book from BT to find contact details of businesses across the UK. There are lots of quick and easy options to manage your . We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. Hosting video calls. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. By email Send message We aim to respond to your email within 48 hours - excluding weekends. Offer ends 5 March 2023. Make sure youre always connected with mobile, broadband, phone systems and more. Get a BT ultrafast fibre broadband deal today and bundle your TV. These cookies allowed us to study how users navigate on the website. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. The BT Broadband forum is filled with useful information and questions asked by other customers. Discover solutions that are built for your business, whatever you do. Website. If you need help quickly, use the other contact options. Our SME solutions are for you. track your order. Starts with VOL followed by three and eleven numbers, Oops. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. If you're on your computer, you can download WhatsApp for Desktop. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. Its really that simple to contact BT Broadband by SMS. Fix Problems and faults Contact Chat, phone, or email Contact us about. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Price quoted only available on a 5-year term contract and applies to new circuits only. Looking for help placing an order? That means you get fast, reliable speeds. Tavis House London WC1H 9NA | 020 7820 6770 . Make sure you're always connected with mobile, broadband, phone systems and more. Lessons BT Business Teach Us Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Monday-Friday08:30 - 17:00Free from UK landlines. By continuing to browse, you accept the use of cookies. Our activities added 24bn to the UK economy. a fault or order with your fault or order references. That means there are no busy periods or dips in data service to worry about. Safety starts with understanding how developers collect and share your data. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. Try contacting support if you still can't track your order. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. As your business grows, the demands on your internet connection grow too. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. The BT phone number and IVR options are available in the table below. Download it now and use your device to be totally on top of things: View, pay, and download your bills. Maybe there's a problem with your order. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Contact sales. Subject to credit check, business registration and a 5-year minimum term. later the dashboard view will be restored. You can find our standard Terms and Conditions at www.bt.com/terms. Online, report a fault with your broadband, phone, or BT email. 0 to 5 employees,250+ employees,6 to 249 employees. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. All day, every day. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? Contact BT for help and support with your BT broadband, TV, home phone or mobile. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. Here's how we'll help put things right. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Data privacy and security practices may vary based on your use, region, and age. BT Business App Save time, manage your account, and check your services at your fingertips If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? When you have team members working from different locations, a connection you can rely on is more important than ever. Best if you're on your mobile. Got up to 250 employees? Discover solutions that are built for your business, whatever you do. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. The solutions we sell are integral to modern life. You can do lots of things without picking up the phone. In order to view the dashboard you will need to add Business growth needs a rock-solid infrastructure. Fibre business broadband only 25.95/month. That means you get fast, reliable speeds. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Visit our online customer service help and support areas Monday - Saturday08:00 - 18:00Free from UK landlines. Well offer the fastest fix with the first available visit youre in control to change it. We know that the internet is key to your business, and downtime means lost revenue. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . You'll find it on your bill. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Our purpose is as simple as it is ambitious: we connect for good. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. Faults and Orders dashboard. By phone 0800 800154. View bills, set up and manage devices, check service status, speed and much more. Search The Phone Book from BT to find contact details of businesses across the UK. We are processing your online Search The Phone Book from BT to find contact details of businesses across the UK. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Simply follow the instructions and you might not need to call BT Broadband. Raise a general billing enquiry. All prices exclude 20% VAT. Use the contact options below once you have placed your order. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. You need your order reference number. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. Get TalkTalk today for fast and cheap fibre broadband. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. Contact BT Business. BT business solutions Work faster, smarter, safer, and stay connected with your world. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. Search The Phone Book from BT to find contact details of businesses across the UK. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * BT Business broadband, phone line, email or Cloud Voice services not working properly? More information and review your options. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. T&Cs apply. Discover SME solutions Set up and alter your Direct Debits. New BTnet EAD customers only. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Using Wi-Fi that doesnt drop. We can only deal with BT Business accounts. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. T&Cs apply. Work faster, smarter, safer, and stay connected with your world. Search The Phone Book from BT to find contact details of businesses across the UK. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Rest assured that your call is really important . In the latest release we've fixed some bugs to improve your experience using the BT Business app. Heres how well help put things right. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. Create an account Are you an EE Mobile customer? Our great-value business broadband offers fast speeds and a reliable connection. Search The Phone Book from BT to find contact details of businesses across the UK. When you run the tests online, well ask you simple questions, and let you know how well put things right. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. If you need help quickly, use the other contact options. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. Mobile costs may vary. It was ten times as fast for half the price. Starts with two letters followed by six or seven alphanumeric. Weve got your order request and will be in touch soon to complete your order. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. Your order number will look like one of these. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? BT Business App Save time, manage your account, and check your services at your fingertips Broadband not working properly? Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Choose your leased line plan Compare leased line pricing and find the best fit for your business. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. If an engineer needs to fix the fault, you can choose the best time for them to visit. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. Has hybrid work affected my offices bandwidth needs. Our insights and events hub is your go-to destination for help and advice on the future of your business. Related Types of Business | Related Locations. Get help for all your BT Business products and services. Choosing a BT phone number or contact method is important to get a better customer service experience. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. Help and support; Contact BT; Back. Mobile costs may vary. Whether you run a small or larger business, we have a BTnet solution for you. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Connect your people and places with smart solutions tailored to your business. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. How does BTnet work with cloud applications? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. one. We offer reliable connectivity, but sometimes faults do occur. Try contacting support if you still can't Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Fix Problems and faults Contact Chat, phone, or email Contact us about. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. Another great way to contact BT without calling is to use the BT live chat service. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Weve even listed the BT opening hours so you dont make a phone call for nothing. We have a range of ways to get in touch for new and existing customers. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. If you add all your accounts This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. This means finding the right BT phone number can be more difficult than you first thought. We only collect anonymous data. Popular shortcuts Order number Track a fault Report a fault If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. Price subject to survey and location. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. All connections are subject to survey. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Otherwise, please make sure you've got a business reference and try again. Its quick, easy and available 24/7. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Available 24/7Free from UK landlines. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Well need your site address and postcode, and an overview of what youll be using your connection for. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions.
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